Privacy Policy

1. Introduction

At KomKom, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.

By using KomKom, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

We collect several types of information:

2.1 Personal Information

• Full legal name
• Email address and phone number
• Date of birth
• Government-issued identification documents
• Bank Verification Number (BVN)
• Residential address
• Biometric data for identity verification

2.2 Financial Information

• Bank account details
• Transaction history
• Wallet addresses
• Payment information

2.3 Technical Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and conversions
• Verify your identity and comply with KYC/AML regulations
• Prevent fraud and enhance security
• Send important service notifications
• Improve our platform and user experience
• Comply with legal and regulatory obligations
• Respond to customer support inquiries

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

We work with trusted third-party service providers, including Yellow Card Financial (our licensed VASP partner) and QoreID (VerifyMe) for identity verification. These partners are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law, court order, or regulatory authority, including:

• Compliance with legal processes or government requests
• Protection of our rights, property, or safety
• Investigation of fraud or security incidents
• Enforcement of our terms and policies

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• End-to-end encryption for sensitive data
• Secure Socket Layer (SSL) technology for data transmission
• Regular security audits and vulnerability assessments
• Two-factor authentication (2FA) for account access
• Restricted access to personal information on a need-to-know basis
• Regular employee training on data protection

While we strive to protect your information, no security system is completely secure. We cannot guarantee the absolute security of your data, and you use our services at your own risk.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Objection: Object to certain data processing activities
• Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact our support team at privacy@komkom.ng. We will respond to your request within 30 days, subject to verification of your identity.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how users interact with our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with your consent)

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our services. For more information, see our Cookie Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:

• Posting a prominent notice on our website or app
• Sending an email notification to your registered email address
• Updating the "Last Updated" date at the top of this policy

Your continued use of KomKom after the effective date of any changes constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.